Delivery & Returns Policy – Yumi Clothing

📦 How to Return an Online Order

🇬🇧 UK Mainland Returns

To start a return:

• Visit our online returns portal
• Enter your order number and email address
• Choose one of the following options:
  • Exchange (different size or colour) — FREE
  • Return for store credit (we add an extra 15% of the amount spent)
  • Return for a refund

Once confirmed:

• A prepaid returns label will be generated and emailed to you
• Securely re-package your item(s)
• Drop the parcel off at your local Post Office
• Please keep your proof of postage

🔄 Exchanges (UK Mainland)

• Exchanges are completely free
• No return fee
• No additional delivery charge for sending your replacement item
• Available for size or colour changes only
• Subject to stock availability

This is our recommended option if you’d like a different fit or colour.

⏰ Returns Timeframe

• Returns must be sent back within 14 days of receiving your order

💷 Refund Deductions (UK Online Orders)

If you choose a refund, the following will be deducted from your total refund amount:

• Original outbound delivery cost:
  • £3.95 (Standard Delivery)
  • £4.95 (Next Working Day Delivery)
• £2.50 return handling & repackaging fee

No deductions apply if:

• The item is faulty
• The item received is incorrect

In these cases, original delivery charges will also be refunded in full.

🌍 International Returns (Outside UK Mainland)

• We do not offer free international returns or exchanges
• Customers are responsible for return postage costs
• Original shipping fees, duties, and taxes are non-refundable, unless the item is faulty or incorrect

🛍️ In-Store Returns

• Items purchased in-store must be returned in-store
• Returns must be made within 28 days of purchase
• Online orders cannot be returned in-store

💳 Refund Processing Times

• UK refunds: up to 10 working days
• International refunds: up to 15 working days

Refunds are processed to the original payment method.

❗ Important Return Conditions

Items must be:

• Unworn
• In original condition
• With all tags attached

• For hygiene reasons, we cannot accept returns on pierced earrings
• If return documentation is missing, a Yumi store credit may be issued instead of a refund

🚚 Delivery Information

We aim to dispatch orders promptly. Please allow extra time during peak periods or bank holidays.

🇬🇧 UK Delivery (Royal Mail)

• Free delivery on orders over £90
• Standard Delivery (3–5 working days): £3.95
• Premium Next Working Day: £4.95 (order by 3pm, Mon–Thu)

Premium delivery excludes weekends, bank holidays, Northern Ireland, and some areas of Scotland. Orders placed after 3pm will be sent via standard delivery.

🇮🇪 Ireland

• Free delivery on orders over €150
• Standard (3–7 working days): €8
• Express (2–5 working days): €12
• Duties & taxes included

🇺🇸 USA

• Free delivery on orders over $150
• Standard (3–7 working days): $10
• Duties & taxes included

🇦🇺 Australia

• Free delivery on orders over $145 AUD
• Standard (3–7 working days): $20
• Duties & taxes included

🇪🇺 Europe

• Free delivery on orders over €107
• Standard (3–5 working days): €10
• Duties & taxes included

📮 Returns Address

Torque Logistics – Wakefield
Standbridge Ln, Kettlethorpe, Crigglestone
Wakefield, WF2 7YY
United Kingdom